These Terms and Conditions govern every booking made with Just Now For Building Cleaning Services Co. L.L.C (“the Company”, “we”, “us”). By submitting a booking request, the Customer confirms having read, understood and accepted these Terms.
These Terms are governed by the laws of the United Arab Emirates, in particular Federal Decree-Law No. 25 of 2025 issuing the Civil Transactions Law; Federal Law No. 15 of 2020 concerning Consumer Protection and its Executive Regulations issued by Cabinet Decision No. 66 of 2023; Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data; and Federal Decree-Law No. 33 of 2021 regulating Employment Relationships.
1. Definitions
“Service” means the cleaning service selected by the Customer. “Booking” means a Service confirmed by the Company. “Appointment Time” means the start time confirmed in writing. “Dispatch” means the moment the assigned team departs toward the Customer’s location. “Booking Value” means the total agreed price of the Booking.
2. Official channel of communication
WhatsApp is the official and formal channel of the Company for agreeing, confirming, amending and cancelling Bookings. The WhatsApp conversation between the Customer and the Company constitutes the written record of the agreement and is binding upon both parties. Instructions, agreements or price changes communicated through any other channel are not recognised unless subsequently confirmed by the Company on WhatsApp.
3. Formation of the contract
A booking request does not by itself create a contract. A binding contract is formed only when the Company confirms on WhatsApp the date, the Appointment Time, the number of cleaners, the number of hours and the price. That confirmation constitutes the agreement between the parties.
4. Price
The price confirmed by the Company on WhatsApp is the total Booking Value. It covers the Service, the number of cleaners, the number of hours, and all cleaning materials, steam equipment, tools and transportation. No additional amount is charged without the Customer’s prior approval.
Prices are quoted in United Arab Emirates Dirhams. The price agreed with the Customer before the work begins is the final price payable on completion.
5. Hours, team size and additional time
The Customer determines the number of cleaners and the number of hours at the time of booking. The Company does not inspect the premises in advance and relies entirely upon the information provided by the Customer in assessing the time required. The Company may advise on a suitable duration, but the selection remains that of the Customer.
Where the work requires more time than the hours booked, the team shall inform the Customer before the booked hours expire. Additional time is charged at the same hourly rate per cleaner as applied to the Booking, and is applied only with the Customer’s express approval given on WhatsApp or directly to the supervisor. The Customer may decline, in which case the team completes what is achievable within the booked hours and the Service ends at the booked time.
Any overtime payable by the Company to its own personnel under applicable labour legislation — for example where a cleaner exceeds normal daily working hours — is borne entirely by the Company and is never charged to the Customer.
6. Payment
Payment of the full Booking Value falls due upon completion of the work and shall be made before the team departs the premises. The amount payable is the amount agreed with the Company on WhatsApp prior to the Service, together with any additional time expressly approved by the Customer during the Service. No other amount is payable, and no amount agreed on WhatsApp may be reduced after completion.
7. Arrival and timing
The team is scheduled to attend at the Appointment Time. Road and traffic conditions within the United Arab Emirates vary, and an arrival window of up to one (1) hour from the Appointment Time therefore applies.
Where a delay occurs for any reason, the Customer shall be informed directly by the driver or by the supervisor, and shall be kept updated until the team arrives. The hours of the Service begin upon the arrival of the team and are not reduced by a delay in arrival.
8. Presence of the Customer and composition of the team
The Company’s cleaning personnel are female. More than ninety per cent of the Company’s customers are women, and the Company regards the comfort, privacy and peace of mind of the household as essential to the way it delivers its service.
The team shall not attend the premises unless the Customer, or a person authorised by the Customer, is present, save where the Customer has informed the Company in advance that they will not be present and has made arrangements for access. In such a case the Customer may request that a supervisor attend together with the team.
9. Rescheduling
The Customer may reschedule a Booking once only, free of charge, provided that the request is made more than twenty-four (24) hours before the Appointment Time and subject to availability.
Where the request to reschedule is made less than twenty-four (24) hours before the Appointment Time, the Company shall accept it only against payment by the Customer of a deposit toward the rescheduled Booking, the amount of which is confirmed by the Company on WhatsApp. Where that deposit is not paid, the request is not accepted and the Booking is treated as a cancellation under Clause 10 according to the notice given.
Any further request to change the date or time after a Booking has already been rescheduled once is treated as a cancellation under Clause 10.
10. Cancellation
The Company reserves a specific team, for a specific duration, at a specific time, exclusively for the Customer. Once reserved, that slot is withdrawn from availability and cannot be offered to another customer. The amounts set out below constitute a genuine pre-estimate of the loss suffered by the Company and are not a penalty.
10.1 More than 12 hours before the Appointment Time — no charge
The Company retains a realistic opportunity to allocate the released slot to another customer. No loss arises and nothing is charged.
10.2 Less than 12 hours and more than 8 hours before the Appointment Time — 30% of the Booking Value
The slot has been held exclusively for the Customer throughout the period in which other customers would ordinarily have booked it. The Company has refused, or has been unable to accept, alternative work for that slot. The amount compensates the reserved capacity and the bookings foregone.
10.3 Less than 8 hours before the Appointment Time and prior to Dispatch — 50% of the Booking Value
The team, the equipment and the schedule for that day are finalised. Within this period the Company has no practical possibility of securing replacement work, while its obligations toward the assigned staff remain in full. The amount compensates reserved working hours that can no longer be recovered.
10.4 After Dispatch, or upon arrival of the team — 100% of the Booking Value
Once the team has been prepared, assigned and dispatched, the Company has irrevocably committed its personnel, its equipment and its transportation to that Booking, and the working day of that team is consumed. At this stage the Customer may either receive the Service as agreed or, should the Customer insist upon cancellation, the full Booking Value becomes payable by way of compensation. The Company may, at its sole discretion, convert that amount into a credit toward a future Booking.
10.5 Failure to provide access
Where the team attends at the Appointment Time and is unable to gain access to the premises, or no authorised person is present, the Booking shall be treated as a cancellation after Dispatch under Clause 10.4.
10.6 Cancellation by the Company
In exceptional circumstances — illness of personnel, accident, force majeure, or conditions unsafe to its staff — the Company may cancel or reschedule a Booking. In such a case no charge whatsoever is applied to the Customer, and the Company shall offer the earliest available alternative slot.
11. Obligations of the Customer
The Customer shall:
- provide safe access to the premises at the Appointment Time, together with running water and electricity, without which steam cleaning cannot be performed;
- ensure that the premises are in a safe condition, including flooring, staircases, balconies, railings, electrical fittings, gas installations and water connections;
- disclose in advance any hazard, defect, infestation, contamination or dangerous condition affecting the premises;
- keep the working area free of obstructions and of any dangerous object;
- pay parking fees, where applicable, at cost.
12. Safety of personnel
The Customer shall not instruct, request or pressure any member of the Company’s personnel to perform any task that is unsafe, including but not limited to working at height, standing on furniture, ladders or ledges, cleaning external window surfaces above ground level, handling chemicals not supplied by the Company, or lifting weights beyond safe limits.
The Company’s personnel are instructed to refuse any such task, and such refusal shall not constitute a failure to perform the Service.
Where loss, damage or injury arises from the Customer’s negligence, from a hazard the Customer failed to disclose, or from a task the Customer insisted upon contrary to this Clause, the Customer shall be liable to compensate the Company for the resulting loss.
For the avoidance of doubt, the occupational health, safety and injury of the personnel is governed by Federal Decree-Law No. 33 of 2021 and is the responsibility of their employer. It is not a matter for the Customer, and nothing in these Terms limits or excludes that statutory obligation.
13. Scope of the Service
The Service comprises the items listed for the option selected by the Customer at the time of booking. Unless separately booked, the Service does not include sofas, mattresses, curtains or carpets; external windows above ground level; pest control; removal of construction residue or paint; or the relocation of heavy furniture or appliances.
14. Condition of the premises
Steam cleaning removes dirt, grease, residue and bacteria. It does not repair pre-existing damage, including permanent staining, scratches, deteriorated paint, damaged tiles or grout, or moisture damage within structures. Where such a condition is identified, the team shall inform the Customer before commencing.
15. Personnel
All personnel attending the Customer’s premises are trained by the Company, attend in the Company’s uniform, work under the Company’s supervision, and use equipment, tools and cleaning materials supplied by the Company. They work in accordance with the Company’s health and safety procedures.
The Company remains responsible to the Customer for the performance of the Service in every case.
The Company holds the licences required for the conduct of its activity in the United Arab Emirates.
16. Damage and liability
The Company shall exercise due care within the Customer’s premises. Any damage attributable to the Company’s personnel must be notified within twenty-four (24) hours of completion, accompanied by photographic evidence, to permit inspection and fair settlement. Notifications made after that period cannot be verified and shall not be accepted. The liability of the Company is limited to the Booking Value, save where the law provides otherwise. Nothing in these Terms excludes any right conferred upon the Customer by Federal Law No. 15 of 2020.
17. Valuables
The Customer shall secure cash, jewellery, documents and fragile or irreplaceable items prior to the Appointment Time.
18. Children and animals
For their safety, children and animals shall be kept away from the working area throughout the Service.
19. Quality, supervision and correction
The Customer is entitled to observe the work at any time and shall raise any concern immediately with the supervisor or with the Company on WhatsApp. Where a member of the team is not performing to the expected standard, the Company shall take immediate corrective action, which may include replacing that cleaner at no cost to the Customer, in order to achieve the Customer’s satisfaction.
Supervision of, and responsibility for, the Company’s personnel remains at all times with the Company. The Customer is not required to direct or supervise the work.
Where the Customer is dissatisfied with any part of the work, the Customer shall notify the Company within twenty-four (24) hours of completion, and the Company shall return and re-perform that part at no charge. A notification made after that period cannot be verified and shall not be accepted.
20. Photography
The Company may record photographs before and after the Service for quality-control purposes. No photograph shall be published without the Customer’s prior written consent, and no photograph showing faces, documents or personal effects shall be published in any circumstance.
21. Personal data
Personal data is processed solely for the performance of the Service and for communication relating to the Booking, in accordance with Federal Decree-Law No. 45 of 2021. It is neither sold nor disclosed to third parties. The Customer may request access to, correction of, or deletion of their data at any time.
22. Complaints
Complaints shall be addressed to the Company on WhatsApp at +971 50 767 7282. The Company shall respond within two working days. The Customer retains the right to refer the matter to the Ministry of Economy and Tourism, Consumer Protection Department.
23. Amendment
The Company may amend these Terms. The version published on justnow.life at the time of the Booking is the version applicable to that Booking.
24. Governing law and jurisdiction
These Terms are governed by the laws of the United Arab Emirates. The competent courts of the Emirate of Dubai shall have jurisdiction over any dispute arising out of or in connection with them.