This Policy sets out how Just Now For Building Cleaning Services Co. L.L.C delivers its services, how its personnel are expected to conduct themselves, and the standards a Customer is entitled to expect. It applies to every employee of the Company and to every booking undertaken.
1. Our commitment
The Company provides professional steam deep cleaning across the United Arab Emirates. Every service is performed by trained, uniformed personnel working under the Company’s supervision, using the Company’s own equipment and materials.
- All cleaners are trained, uniformed and supervised by the Company.
- The Company does not use casual, freelance or unverified labour.
- All training, equipment, tools and cleaning materials are provided by the Company, in every case.
- All cleaning materials, steam machines, tools and transport are provided by the Company at no extra cost.
- The products used are safe for use in homes, including areas where food is prepared.
- The price agreed before the work begins is the price charged on completion.
- The Customer chooses the number of cleaners and hours; any additional hours are charged at the same rate and only with the Customer’s approval.
- Overtime owed by the Company to its own staff is never passed on to the Customer.
2. Service delivery standards
2.1 Before the appointment
- The booking is confirmed on WhatsApp with the date, time, team size, hours and price.
- The Customer is informed of what is included and what is not included.
- The team is briefed on the address, the scope and any special requirement.
2.2 On arrival
- The team arrives in uniform, within one hour of the appointment time.
- If the team is delayed for any reason, the driver or supervisor informs the Customer directly and keeps her updated.
- All cleaning personnel are female; the team does not attend unless the Customer or an authorised person is present, unless agreed otherwise in advance.
- The supervisor introduces the team and confirms the scope with the Customer before starting.
- Any pre-existing damage or condition that cannot be corrected by cleaning is pointed out before work commences.
2.3 During the work
- Work follows the checklist for the service booked.
- If more time is required, the supervisor informs the Customer before the booked hours end, never after, and proceeds only with approval.
- The team does not use the Customer’s materials or equipment.
2.4 On completion
- The supervisor walks through the work with the Customer.
- Anything the Customer is not satisfied with is corrected immediately, before the team departs.
- Payment of the agreed amount is collected before the team leaves the premises.
3. Conduct of personnel
Every member of the Company’s personnel shall:
- treat the Customer, the household and the property with respect at all times;
- enter only those areas required for the service booked;
- never open cupboards, drawers or personal belongings except where cleaning them is part of the booked service;
- never photograph the premises other than for quality control, and never photograph people, documents or personal effects;
- never discuss one Customer with another;
- never accept a private or cash arrangement outside the Company;
- report immediately to the Company any incident, breakage or dispute.
4. Health and safety
The safety of the Company’s personnel is not negotiable and is not subject to Customer instruction.
- Personnel shall not work at height on external surfaces, ledges, balcony rails or window exteriors above ground level.
- Personnel shall not stand on furniture, sinks, or any unstable surface.
- Personnel shall not handle chemicals other than those supplied by the Company.
- Personnel shall not lift weights beyond safe limits, nor move heavy furniture or appliances alone.
- Personnel shall stop work and contact the Company where the premises present a hazard, including exposed wiring, gas leaks, structural damage, contamination or aggression.
A refusal to perform an unsafe task is supported by the Company in every case and does not constitute a failure of service.
5. Occupational injury
The occupational health and safety of personnel is governed by Federal Decree-Law No. 33 of 2021 regulating Employment Relationships. In the event of a work injury, the cost of treatment, the wage obligations during the period of treatment, the insurance required by law and the reporting of the incident to the competent authorities are handled in accordance with that legislation. This is never a matter for the Customer.
Where an injury or loss results from a Customer’s negligence, from a hazard the Customer failed to disclose, or from an unsafe task the Customer insisted upon, the Company reserves its right to claim compensation from that Customer under the Civil Transactions Law.
6. Quality and guarantee
- Every service is checked by the supervisor before the team departs.
- If the Customer is dissatisfied with any part of the work, the Company returns and re-performs that part free of charge, provided it is reported within 24 hours of completion.
- If a cleaner is not performing to standard, the Customer reports it at the time and the Company replaces that cleaner at no cost.
- Supervision of the Company’s personnel remains with the Company at all times.
- Before-and-after photographs may be taken for internal quality control only.
- Recurring quality issues are reviewed with the team and addressed through retraining.
7. Damage and claims
The Company exercises due care in every home. Where damage is caused by its personnel, the Customer shall report it within 24 hours of completion with photographic evidence. The Company shall inspect the matter and settle it fairly. Claims submitted after that period cannot be verified and are not accepted.
8. Privacy and confidentiality
Customer information — name, contact number, address and booking details — is collected and processed solely to deliver the service and to communicate about the booking, in accordance with Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data. It is never sold and never shared with third parties. Personnel are bound to confidentiality regarding everything they see inside a Customer’s home.
9. Communication
WhatsApp is the official channel of the Company for bookings, confirmations, changes, cancellations and complaints. Every commercial agreement with a Customer is recorded there. The Company responds to complaints within two working days.
10. Non-discrimination
The Company serves all customers without discrimination, and expects its personnel to be treated with the same respect, regardless of nationality, religion, gender or background. Any abuse of the Company’s personnel entitles the Company to withdraw the team and to terminate the service.
11. Review of this Policy
This Policy is reviewed periodically and may be updated. The current version is the version published by the Company at the time of the booking.